ServeScape Warranty Policy

 

At ServeScape, our mission is to bring you the best plants available, right to your doorstep.  If for any reason, any plant is not up to your satisfaction at the time of delivery*, you can contact us for a replacement plant at no extra charge**, or a refund*** for the item.  After the plants are delivered, ServeScape no longer has any ability to care for the plants, therefore we cannot be held responsible for what happens after plants are delivered.  That being said, we want you to have success and enjoy your landscape!  We offer design consulting services, and have a vast network of landscape professionals we can recommend to help you attain your goals.


*A customer has 24 hours after the time ServeScape drops off the plants to inspect and accept or reject any items in the order.

**Replacement plant will be delivered within 30 days.  If a specific delivery date is required, this will incur a $45 delivery fee.  ServeScape reserves the right to refund an item if a replacement cannot be delivered.

***Refund will occur within 48 hours.  


1 Year Limited Warranty - ServeScape will replace plants fulfilled at 50% list price, before any discounts, within 1 year from purchase*.  Includes half an hour of consulting from the ServeScape Horticulture Team.  

$75 for orders up to $900

8.5% of the total order for orders over $900

*A plant can be replaced only 1 time within the life of the Warranty.


1 Year Extended Warranty - ServeScape will replace plants fulfilled at 100% list price within 1 year from purchase.  Includes half an hour of consulting with the ServeScape Horticulture Team plus a 50% discount on any additional ServeScape Design packages.

$125 for orders up to $900

14% of the total order for orders over $900

*A plant can be replaced only 1 time within the life of the Warranty.

 

For any questions or concerns regarding the warranty, please call us at (678) 827-2273 or email us at info@servescape.net.

 

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